Microsoft has introduced a vary of updates for its productiveness and collaboration software program designed to deal with widespread challenges confronted by employees in customer-facing roles.
The updates had been knowledgeable by new analysis carried out by the agency, which means that frontline employees (who make up 80% of the world workforce) are too usually neglected on the subject of software program deployment.The survey discovered that the majority (63%) of frontline employees are enthusiastic about the alternatives expertise creates, however many (55%) have had little assist from their group on the subject of adopting new instruments. Meanwhile, 60% of these surveyed mentioned their firm may higher prioritize tradition and communication, and greater than half mentioned they didn’t really feel valued as workers.
Microsoft believes expertise will likely be essential in establishing a line of communication between higher administration and workers on the floor.
New Microsoft 365 options
Since the begin of the pandemic, Microsoft has labored to ship new performance for its varied software program and companies in an more and more aggressive market. However, the majority of those enhancements have been geared in the direction of so-called data employees, reasonably than workers out in the subject.
In the face of this new information, the firm has developed a variety of updates for its Microsoft 365 suite that it hopes will go some method to addressing the imbalance.
For instance, Microsoft has introduced the normal availability of a new characteristic for Microsoft Teams that enables frontline employees (and anybody else) to make use of their smartphone or pill as a walkie talkie, supplied they’ve entry to Wi-Fi or cellular information.
The agency has additionally partnered with rugged smartphone producer Zebra Technologies, which has built-in a devoted Microsoft Teams push-to-talk button into a few of its handsets.
Separately, Microsoft Teams can now be utilized by frontline employees to handle scheduled appointments, offering prospects with real-time updates on wait occasions, missed appointments and staffing delays to create a more clear expertise.
Finally, Microsoft has rolled out a variety of enhancements for Viva, its worker expertise platform. The updates will give non-office-based employees quick access to payroll, HR and coaching sources, which ought to assist companies set up a more constant tradition.
“It’s no secret that the pandemic is reshaping work for all workers, and at a faster pace than we have ever seen,” mentioned Emma Williams, Corporate VP at Microsoft.
“Empowering frontline workers remains essential for digital transformation. If done well, we believe technology can modernize workflows and enhance job performance while also improving workplace culture and communication.”