Zoom has introduced an growth into customer service with a brand new growth on its Zoom Video Engagement Center providing.
Perhaps unsurprisingly, Zoom Contact Center is nonetheless constructed round video conferencing calls, letting corporations shortly work together with prospects however it’s not restricted to it.
At launch, Contact Center may have over 100 options for each concerned, together with brokers, supervisors, and directors. Zoom is additionally planning a bevvy of future updates, together with deeper assist for CRM instruments.
Zoom Contact Center is launching in the US and Canada first with unspecified worldwide markets to observe later in 2023.
“Previously, contact center infrastructure was complex to deploy, expensive to operate, and time-intensive to upgrade. Zoom Contact Center was carefully designed to meet the needs of the modern agent and end customer, both of which expect a personalized, digital, and effective contact center experience,” mentioned Zoom’s Oded Gal.
Zoom was a transparent winner from the pandemic, which compelled workforces throughout the globe into working from residence.
The firm’s inventory began 2020 at round $73 earlier than reaching a report excessive of $559 on October 12. Now, Zoom trades at round $126, far beneath its report excessive, as folks return to places of work.
Zoom has additionally been underneath intense strain from Microsoft, which moved shortly to increase Teams to corporations throughout the globe, many (or perhaps all) of which have a pre-existing relationship with Microsoft.