What is Health Insurance? A Beginner’s Guide to Coverage & Claims

Published:Oct 10, 202511:49
Updated on:Oct 10, 2025
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What is Health Insurance? A Beginner’s Guide to Coverage & Claims
What is Health Insurance? A Beginner’s Guide to Coverage & Claims

As healthcare costs continue to rise rapidly, families need a safety net, such as health insurance, to cover unexpected medical expenses. In India, health insurance provides essential financial protection against unforeseen medical expenses, ensuring that rising treatment costs do not overwhelm families. 

Recent reports show that medical inflation in India is increasing at a rate of 14% annually, making health insurance more important than ever. Even if people are new to it or looking for better options, understanding the basics, coverage types, and claims process is key to getting quality healthcare.

Keep reading for a detailed insight into health insurance.

What is Health Insurance?

What is health insurance is a very general question that arises in the mind of a general person. In simple terms, health insurance is a contract between an individual and an insurance company that helps cover medical costs. The policyholder makes regular payments to the insurer, and in return, the insurer pays for medical treatments such as hospitalisation, surgery, doctor visits, medications, and even preventive services like vaccinations and tests.

Best health insurance in India is essential because healthcare expenses can be unpredictable and serious illnesses or accidents may lead to a significant financial burden. Having health insurance helps safeguard one’s savings from unforeseen medical costs.

How Does Health Insurance Work?

Health insurance works by sharing the cost of medical bills between the policyholder and the insurance company. Here are the standard terminologies to understand how health insurance works:

  1. Premiums: Premiums are the regular payments by the policyholder to the insurance company to keep a policy active. The amount of the premium depends on various factors, such as the type of policy, coverage limits, age, medical history, and even the insurance company.

  2. Deductibles: A deductible is the amount the policyholder pays out of pocket for medical care before the insurance covers costs. For example, if a deductible is ₹10,000, the person needs to pay this amount first before the insurer starts paying.

  3. Copayments (Copays): A fixed amount one pays for specific health care services, like doctor visits, emergency room visits, or tests. Copays in India can differ based on the policy.

  4. Coinsurance: Once a person has met their deductible, they may still be responsible for paying a certain percentage of the medical charges. For example, the insurance company might cover 80% of the hospital bill, and the policyholder would pay the remaining 20%.

  5. Out-of-Pocket Maximum: This is the maximum amount one will pay for covered health care during the policy year. Once this limit is reached, the insurance company covers 100% of medical expenses for the rest of the year.

  6. Network: Health insurance companies in India typically have a network of empanelled hospitals where one can get cashless treatment. Insurance companies have a vast range of network hospitals nationwide, facilitating a hassle-free process during critical times.

What are the Types of Health Insurance Coverage?

There are various types of health insurance in India, each with different coverage and terms. Some of the most common health insurance plans include:

  • Individual Health Insurance 

  • Family Floater Health Insurance 

  • Group Health Insurance 

  • Critical Illness Insurance 

  • Top-up Plans 

  • Maternity Health Insurance 

  • Ayushman Bharat (PMJAY) 

What is the Claim Process for Health Insurance?

Filing a health insurance claim in India may seem complicated but understanding how it works will make it much easier. Here is how the process is generally carried out:

  1. Receiving Care

When individuals need medical care, whether for illness, injury, or a check-up, they will see a doctor or visit a hospital. If they have insurance coverage for the care, the next step depends on whether they are using a cashless or reimbursement claim process.

  • Cashless Claim: One can receive treatment at in-network hospitals without paying cash in advance. The insurance company will pay the provider directly.

  • Reimbursement Claim: If the policyholder has received treatment at a non-network hospital or the cashless facility is not available, they must pay the bills upfront and then submit a claim for reimbursement. The insurer will verify the medical expenses and the costs reimbursed.

  1. Insurance Review

After the claim is made, the insurer reviews it to determine if the treatment is covered under the policy. If it is found to be medically necessary and within the coverage, the insurer will approve the claim.

  1. Claim Approval/Denial

Once the insurer reviews the claim, they will either approve or deny it. If it is rejected, the insurer will explain why and may offer the policyholder the chance to appeal or resubmit the claim with more documentation.

  1. Receiving Payment

Once the claim is approved, the insurance company will pay the hospital directly for cashless treatment or reimburse the policyholder for their expenses for reimbursement claims. They will also receive an Explanation of Benefits (EOB) that details the covered costs and their out-of-pocket expenses.

Health insurance is an essential safety net against unexpected medical expenses, allowing families to receive prompt, high-quality care without draining their savings. By understanding how coverage, premiums, and claims work, one can confidently select a plan that suits one's healthcare needs.

Insurance Companies provide a variety of plans for individuals, families, and seniors, making it easy to find the right coverage. It is crucial not only to choose a suitable policy to secure finances but also to have peace of mind during medical emergencies.


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