Coping with damaged devices is usually a nightmare for anybody. Most frequently, repairs may be simply as costly as getting a brand new cellphone, and outcomes can differ relying on the place you’re going to have it fastened. However one firm hopes to standardize, and consequently revolutionize, the gadget restore world, that’s, Techy.
Techy’s founder, William Daragan, is an skilled CEO with over 16 years of enterprise expertise. He’s gifted in areas like franchise gross sales, enterprise improvement, customer support, and gross sales operations. He began his first enterprise after graduating from Cooper Metropolis Excessive College. Later, he would begin DrPhoneFix, a model of cellphone restore retailers that may open branches all around the Florida space. The founder and CEO just lately renamed DrPhoneFix to Techy, on condition that the corporate would increase past repairing telephones alone.
Immediately, Techy serves hundreds of purchasers, fixing telephones and tablets, computer systems, sport consoles, and different devices. Through the years, the corporate has expanded its attain and opened over forty shops in strategic areas in Florida and different states. The corporate has additionally entered into Walmart shops to offer consumers with added comfort. “We are also proud to be in the electronic device repair business in some Walmart stores throughout the United States,” provides William. “It’s great for a franchisee to take advantage of being able to serve a much larger clientele base, as well as provide an additional valuable service to Walmart shoppers.”
What makes Techy stand out as a gadget restore model is its dedication to service consistency and buyer satisfaction. All Techy staff, franchisees, and workers undergo a rigorous certificates coaching interval. Everybody learns all they should learn about repairing varied sorts of devices, customer support, and gross sales. The corporate’s inner coaching system turns anybody with no prior background in repairing gadgets right into a full-fledged restore skilled who can repair smartphones, tablets, computer systems, gaming consoles and lots of others.
Simply as essential to the Techy firm tradition is a premium placed on customer support. The corporate equips everybody within the firm to be front-facing staff, educating them learn how to make clients really feel comfy and assured to go away their beneficial gadgets in our palms.
On reflection, William Daragan began Techy as a result of he noticed a necessity out there for digital system restore. “Customers with electronic device issues needed somewhere to go, where they could gain assurance that their device will be in experienced hands,” provides William. “We take pride in developing a brand that does exactly that.” As a CEO, William likes to remain hands-on. Throughout the rebranding course of, he obtained concerned in every thing from selecting the colour schemes for the techy emblem to creating the shop really feel. As an skilled at gross sales and customer support, he additionally stays very participative within the coaching course of. He ensures that everybody within the firm units a sure normal of buyer care and satisfaction.
Over the following few years, Techy hopes to launch extra shops and attain over 100 areas nationwide and globally.
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