SIA apologises for confusion over email on quarantine requirement for VTL passengers to Malaysia

SINGAPORE: Singapore Airlines (SIA) on Tuesday (Nov 23) apologised for any confusion attributable to an email to prospects that contained details about quarantine necessities for passengers on vaccinated journey lane (VTL) flights to Malaysia. Under the VTL association, absolutely vaccinated passengers needn’t serve quarantine upon arrival.  However, prospects who had booked VTL flights to Malaysia on Nov 29 obtained an email on Tuesday morning about COVID-19 testing and quarantine necessities upon arrival.  The email stated there have been “changes” to journey advisories. “Passengers are subject to medical screening and quarantine for seven or 10 days at the first point of entry at their own expense,” the email said. It additionally stated that the requirement won’t apply to absolutely vaccinated passengers with an approval letter for residence quarantine or who’re travelling to Langkawi. Checks by CNA discovered that passengers on VTL flights SQ108 and SQ8582 had been amongst those that obtained the email. Responding to CNA’s queries, an SIA spokesperson stated the email is “an automated update whenever there are changes to any travel advisory sections for Malaysia”. “The changes indicated in the email, including quarantine requirements, only apply to passengers travelling on non-VTL flights,” stated the spokesperson. “We apologise for any confusion caused.” SIA added that it’s going to replace its journey advisory to clarify that passengers on VTL flights can be ready to enter their vacation spot while not having to quarantine.  The VTL association between Changi Airport and Kuala Lumpur International Airport launches on Nov 29.

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