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How one restaurant thwarts staffing issues

COVINGTON, Ky. — Worker shortages that worsened through the pandemic are impacting each nook of Greater Cincinnati. It hit the restaurant business notably onerous as shutdowns lifted and more clients started coming in to eat.

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According to the National Restaurant Association’s mid-year replace, three in 4 operators say recruitment and retention is their hardest problem regardless of employment beneficial properties.

This is a pattern that continues even after federal pandemic unemployment advantages have ended for these employees, a transfer aimed toward getting more folks again to work.

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However, there may be one location that has prevented the staffing shortages all collectively: Agave and Rye in Covington.

“It’s all about the people the brand and the culture, right? People want to enjoy where they work,” mentioned Chris Britt.

Britt is the Director of Operations there.

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Just throughout the river, Marketing Director at Earth & Ocean Restaurant Group Tony Castelli gave us a glimpse on the labor battle earlier than clients arrived.

“We have just barely enough staff to get by,” mentioned Castelli. “Our team works hard every day. I mean, they’ve been here since 9 a.m. just loading unloading boxes, not necessarily part of their job description.”

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He says firms even have to carry again on earning money if there aren’t sufficient folks to serve.

“If 1,000 people come in this building tonight, and we only have two servers and one bartender, then the likelihood of those 1,000 people coming back is pretty close to zero,” mentioned Castelli.

RELATED | Labor Day marks finish of federal pandemic unemployment advantages

So how has Agave and Rye prevented this pattern?

“We offer great benefits currently,” mentioned Britt.

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In an business the place many receives a commission minimal wage and must financial institution on ideas, Agave and Rye is providing medical health insurance, paid day without work, retirement plans, fitness center memberships and worker help packages that embody childcare and growing old dad or mum care.

“They need to know they’re secure, that their family is secure, that they have a future” mentioned Britt.

That is setting the usual across the metropolis.

E+O plans to regulate profit constructions as properly and plans to supply bonuses.

“The industry is changing, and I think it’s for the better,” mentioned Castelli.

WCPO 9News requested Agave and Rye whether it is affecting income long run.

“It has not,” mentioned Britt. “Because we don’t have as much turnover, right? Loosing employees or team members costs a lot of money bringing in new ones and training.”

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