How to Choose a White Label ESignature Solution for MSPs

The managed services industry is integral to helping modern businesses stay abreast of technological changes and ensure their companies' systems are up to date. That means managed service providers (MSPs) must always be alert to new technologies and aware of changing regulations, especially as they pertain to data security. 

The good news is that there's a simple solution for collecting secure signatures without having to maintain a physical paper trail. White label eSignature solutions designed for the managed services industry can play an crucial part in maintaining both compliance and security, but only if MSPs choose the right service provider. Read on to find out what to look for.

An Emphasis on Compliance

Every country has a different legal framework in place, so if MSPs use esignature solutions they need to make sure the providers they work with understand and prioritize compliance with local regulations. In the United States, the primary legal framework for collecting eSignatures is the Electronic Signatures in Global and National Commerce, or ESIGN, Act. 

This essential piece of legislation explicitly allows electronic signatures to be used in place of pen-and-paper alternatives and sets forth provisions outlining how these signatures must be collected. Other countries have different legal frameworks for eSignature collection, such as the UK Electronic Communications Act or the European eSignature Directive. A good provider will be familiar with all of them.

Strong Identity Assurance

The only way that eSignatures can be considered legally binding is if it can be proven the signees are who they say they are, which makes identity assurance one of the top concerns for the industry. Make sure the provider has multiple verification capabilities. These capabilities can include collecting copies of government IDs, requiring knowledge-based authentication, using one-time passcodes, or even biometric screening.

Truly White-Label Services

White-labeling refers to the process of selling goods or services that are manufactured or created by a third-party company. In this case, the eSignature provider will offer access to a digital product that is free from branding and logos. The company signing up for this service can then use its own branding and logos, making it possible to offer an end product that appears to have been produced by the MSP.

To be effective, white-label digital products must be easy to configure so they reflect the MSP's brand identity. The MSP's tech team should have access to an application programming interface (API) that allows the eSignature collection tool to be integrated fully into the company's software programs or website.

Ease of Use

Both the employees of MSPs and the companies' clients should be able to use the eSignature solution with ease. That means accessing the tool from anywhere, including on mobile devices, and offering a user-friendly interface. The software should also be stable enough to offer a reliable solution so customers don't have to worry about excessive downtime or resolving IT issues.

Get the Search Started Today

Finding the right eSignature solution for MSPs takes some time. There are multiple companies out there that claim to offer custom solutions for the industry, but few are worth the money. Before investing in a new cloud-based software solution, a company's key stakeholders should get together to discuss requirements so the person responsible for selecting new eSignature tools knows what to look for. Just be sure to include the four criteria described above.