Singapore

DBS says its digital banking services back to ‘normal’, apologises for ‘unacceptable’ two-day disruption


The disruption of DBS and POSB digital banking services began on Tuesday morning, with prospects reporting that they have been unable to entry the banks’ online services. 

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The challenge recurred on Wednesday morning after services had been restored. 

On Wednesday evening, the financial institution mentioned that its digital banking services have been “returning to normal”, however some prospects nonetheless reported being unable to entry the web services. 

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DBS mentioned in its Facebook replace on Thursday that prospects who’re unable to log in or carry out chosen transactions ought to strive restarting their gadgets.

Customers utilizing Internet banking also needs to clear their browser cache earlier than logging in once more, mentioned the financial institution. 

“ISSUE WITH ACCESS CONTROL SERVERS”

DBS mentioned that the service disruption was “caused by an issue with our access control servers”. 

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It additionally assured prospects that their “deposits and monies are safe and secure”. 

On Wednesday afternoon, DBS Singapore nation head Shee Tse Koon apologised for the disruption in a video on the financial institution’s web site and numerous social media pages

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He mentioned that the financial institution had recognized an issue with its entry management servers on Tuesday and had been working “round the clock” with third-party engineering suppliers to repair the problem.

The Monetary Authority of Singapore (MAS) has mentioned that it’s going to contemplate “appropriate supervisory actions” after DBS’ investigation into the disruption.


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